Web Management Website Care

• Website Hosting & Management: Managed website hosting with routine platform oversight and technical support.
• Routine Website Updates: Minor text, image, link, and content updates to keep information current.
• Website Health Monitoring: Regular review of site functionality, broken links, forms, and key website features.
• Basic Performance Monitoring: Monitor website speed, uptime, and general performance issues.
• Security & Platform Maintenance: Ongoing platform and security monitoring where applicable.
• Monthly Website Backup: Maintain current website backups for added protection and recovery support.
• Dedicated Account Manager: A single point of contact to coordinate website requests and ongoing needs.

Service Workflow & Ongoing Support

We maintain a proactive, structured approach to keeping your website running flawlessly. Here is how our web management service operates behind the scenes:

1. Initial Health Audit: Upon enrollment, we conduct a comprehensive review of your site architecture, security settings, and performance metrics to establish a baseline.
2. Scheduled Maintenance Cycles: We run routine weekly and monthly maintenance passes to apply updates, verify backup integrity, and optimize site scripts.
3. Proactive Issue Resolution: If our monitoring systems flag an anomaly or speed degradation, our team diagnoses and resolves the issue before it impacts your visitors.
4. Content Update Assistance: Benefit from dedicated support hours for minor routine text, image, or product updates to keep your site content fresh and accurate.
5. Monthly Performance Overview: Receive transparent insights regarding your site's uptime, security status, and core performance metrics.

Technical Infrastructure & Maintenance Protocols

Our web management framework is engineered to deliver enterprise-grade reliability and proactive oversight for your Duda-hosted website.

• Platform Optimization: Routine updates and maintenance of the core Duda framework, ensuring compatibility with new features and browser standards.
• Automated Daily Backups: Secure, redundant off-site backups created daily, allowing for instant restoration if critical changes or rollbacks are ever required.
• Uptime Monitoring: 24/7 automated monitoring tracking server availability with instant alerts to resolve any potential downtime immediately.
• Security & SSL Management: Continuous monitoring of SSL certificate validity, firewall integrity, and protection against unauthorized access or brute-force attempts.
• Performance & Speed Audits: Regular checks on Core Web Vitals, image compression protocols, and CDN routing to maintain optimal loading speeds.
• Database & Link Health: Periodic scans to identify and resolve broken internal links, missing metadata, or database clutter that can impact SEO.

Service Scope & Monthly Retainers

• Flat-Rate Model: Our website management services are structured as a predictable, flat monthly investment billed on a recurring basis, ensuring continuous protection, optimization, and expert oversight for your digital asset.
• Defined Deliverables: Each tier of website management clearly defines the scope of active support, security patching, backup frequency, and routine maintenance hours included each month.

Contract Term & Renewal

• Initial Agreement Term: Website management agreements operate on an initial 12-month term starting from the date of purchase. This commitment allows our team to implement comprehensive security baselines, establish routine monitoring, and execute long-term performance optimization.
• Month-to-Month Transition: Upon the expiration of the initial 12-month term, the agreement automatically transitions to a flexible, month-to-month arrangement unless a new fixed-term agreement is established or written notice of cancellation is provided in accordance with our terms.

Billing & Payment Terms

• Recurring Billing: Monthly management fees are billed automatically via credit card or approved automated clearing house (ACH) on the same recurring billing cycle date each month until cancelled.
• Failed Payments: If a recurring payment fails, a grace period of 5 business days is provided to update payment details. If payment remains unresolved after 5 days, active monitoring, updates, and maintenance tasks may be temporarily paused until the account is brought current.

Additional Support & Out-of-Scope Requests

• Included vs. Additional Work: Routine maintenance and security updates fall entirely within the standard monthly agreement.
• Ad-Hoc Development: Major custom development, design overhauls, or extensive content additions requested outside the scope of your management plan are billed separately at our standard agency hourly rates or handled via a separate project statement of work.

Cancellation & Termination

• Post-Term Cancellation: Following the completion of the initial 12-month term, either party may terminate the month-to-month agreement by providing written notice at least 30 days prior to the next billing cycle.
• Early Termination (During the 12-Month Term): Because our pricing is structured around a committed annual infrastructure and resource allocation, early cancellation prior to the expiration of the 12-month term requires payment of 50% of the remaining balance for the unexpired portion of the contract.

Ensuring Smooth Maintenance and Ongoing Security

To help us keep your website secure, fast, and operating at peak performance year-round, we rely on a few key responsibilities from your team:

• Routine Update Submissions: Providing minor content, text, or image update requests clearly through our designated communication channels.
• Third-Party Access Cooperation: Maintaining cooperative access or providing prompt credentials if third-party accounts (such as domain registrars, business emails, or payment gateways) require reconfiguration.
• Avoiding Unauthorized Alterations: Refraining from making unauthorized backend changes, installing unvetted code injections, or modifying core site frameworks that could compromise site security or performance.
• Prompt Communication: Responding in a timely manner to critical system notifications, security advisories, or account verifications regarding your website's operational status.